Overview

At Makkah Tours & Travels UK we prioritise the safety of your personal and payment information. This page explains the technical and administrative measures we use to protect online payments made for Hajj, Umrah and other travel services.

Encryption & Secure Transmission

All communications between your browser and our website are protected using industry-standard secure transport.

  • SSL/TLS Encryption: We use SSL/TLS to encrypt data in transit so your card and personal details cannot be read by third parties while being transmitted.
  • HTTPS Everywhere: Pages that collect any payment or personal data are served only over HTTPS.

Trusted Payment Gateways

We do not handle raw card processing in-house. Payments are processed by reputable, PCI-compliant payment providers.

PCI DSS Compliance

Our payment partners follow Payment Card Industry Data Security Standards (PCI DSS) for secure card handling and storage.

Multiple Payment Options

Customers may pay by debit/credit card, bank transfer, or supported secure gateways. The options shown at checkout are processed by verified payment providers.

Data Storage & Minimisation

  • We do not store full card numbers on our systems. Sensitive card details are handled and stored only by our payment partners.
  • Personal data we retain (contact, booking details) is kept only as long as required to provide services, comply with legal obligations, or maintain records for support.
  • Access to stored customer data is restricted to authorised staff only and audited regularly.

Fraud Prevention & Monitoring

We operate proactive measures to detect and prevent fraudulent activity.

  • Transactions are monitored for unusual patterns; suspicious bookings may be paused while we verify details.
  • We may request identity verification or additional documentation for large or unusual bookings.
  • If you suspect fraud, contact our support immediately — details are below.

Privacy & Third-Party Sharing

We share the minimum information necessary with third parties (airlines, hotels, visa service providers and payment processors) to fulfil your booking.

  • We never sell personal data to marketing companies.
  • When required by law or protection of safety, we may disclose information to courts, regulators or law enforcement.

Refunds & Chargebacks

Refunds are processed through the original payment method where possible.

  • Refund timelines depend on the payment provider and bank; typical processing timeframes are described in our Return & Refund Policy.
  • If you believe an unauthorised charge has occurred, contact us immediately so we can assist with investigation and liaise with the payment provider.

How You Can Stay Secure

  • Always check for the padlock icon and HTTPS in the browser address bar before entering payment details.
  • Use personal, secure Wi-Fi networks rather than public Wi-Fi when making payments.
  • Keep your device and browser updated to the latest security patches.
  • Enable bank or card alerts to monitor transactions in real time.
  • Save transaction receipts and booking references for future reference.
  • Do not share one-time passwords (OTP) or verification codes with anyone — Makkah Tours & Travels will never ask for these over phone or email.

Makkah Tours & Travels UK complies with relevant UK data protection obligations and financial regulations. For details on how we handle personal information, see our Privacy Policy and Terms & Conditions.

Contact & Support

If you have questions about payment security, refunds, or suspect unauthorised activity, contact our support team immediately.

📞 Phone: +44 (0)XXXX XXX XXX
✉️ Email: security@makkahtours.co.uk
🏢 Office: [Insert UK Office Address]

If you need help right away outside office hours, include "URGENT PAYMENT" in the email subject and we will prioritise your case.

Disclaimer

This page summarises our payment security approach and does not form a legal contract. Specific terms about refunds, liability and data handling are set out in our Terms & Conditions and Privacy Policy. For critical or case-specific queries, contact our support team for written confirmation.